Issues with upstream email provider

Incident Report for Passthrough

Resolved

Passthrough's upstream email provider, SendGrid, had an incident affecting their ability to deliver emails. Between 4:55 and 5:55 EDT, some users were unable to receive login links.

After identifying the issue, Passthrough was able to switch to an alternate email provider to resolve the issue.

See https://status.sendgrid.com/ for information on the SendGrid incident.

Posted Apr 23, 2025 - 22:05 UTC

This incident affected: app.passthrough.com and sandbox.passthrough.com.